Q: How can I place an order?

A: To place an order, simply select the products you wish to purchase and add them to your basket. Once you have made your selection, you can proceed to payment.

Q: What payment methods do you accept?

A: We accept payment by credit card, debit card, Apple Pay, Google Pay and bank transfer. For TWINT payments, please select payment by bank transfer and contact us or add a comment to your order.

Q: What are the delivery times ?

A: Delivery times vary according to the place of delivery and the availability of the products. Our products are made especially for you as soon as you place an order, which is why it takes us a bit longer to deliver it to you. Making products on demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions! As a rule, products are delivered in 10 to 15 working days. We cannot guarantee this time because we have no control over the different delivery services and customs services. Thank you for your understanding.

Q:Do I have to pay customs fees?

A: Customs duties vary from country to country, please inquire about the rules in force in your country. Our shipments are directly made by our suppliers in different countries. Please contact us if you want more details before placing your order.

Q: Can I cancel my order?

A: You can cancel your order before it is shipped. Once it has been dispatched, it cannot be cancelled. However, you can return the products within 14 days of receipt of the order.

Q: What if the products I received are defective?

A: If the products you received are defective, please contact us as soon as possible so that we can resolve the problem.

Q: Do you accept returns?

A: Yes, you can return products within 14 days of receiving the order. Products must be returned in their original condition. Please contact us before returning. The refund of the product will take place only once the product is received.

Q: What is your privacy policy?

A: We comply with Swiss and European data protection legislation. We only collect the data necessary to process your order and we do not share it with third parties.

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